Refund Policy

1. Refund Policy Overview

At Data Nexus Hub, we are committed to ensuring your complete satisfaction with our services. We understand that circumstances may arise that necessitate cancellations or refunds. This policy outlines the conditions under which refunds are issued and the procedures for requesting them.

Our refund policy aims to be fair to both our clients and our artists, whose time and expertise are valuable. We appreciate your understanding of the need to balance customer satisfaction with the sustainability of our business operations.

This policy applies to all services provided by Data Nexus Hub, including but not limited to bridal makeup, editorial makeup, special event makeup, makeup lessons, and personal styling consultations.

2. Refund Eligibility Conditions

2.1 Deposits and Pre-Payments

For certain services, particularly bridal makeup and large group bookings, we require a non-refundable deposit to secure your appointment. This deposit is typically 30% of the total service cost and is applied toward your final payment.

• Refundable Circumstances: Deposits may be refunded in full or transferred to a future appointment if:
• Data Nexus Hub cancels your appointment for any reason
• You provide cancellation notice at least 14 calendar days prior to your scheduled appointment for standard services
• You provide cancellation notice at least 30 calendar days prior to your scheduled appointment for bridal services
• Exceptional circumstances apply (see section 2.3)
• Non-Refundable Circumstances: Deposits are non-refundable if:
• You cancel with less than the required notice period
• You fail to appear for your scheduled appointment ("no-show")
• You arrive so late that the service cannot be completed in the allocated time

2.2 Full Service Payments

For services where full payment has been made in advance:

• Full Refund Eligibility:
• Service canceled by Data Nexus Hub
• Cancellation by client with required notice (14 days for standard services, 30 days for bridal)
• Demonstrable service quality issues (subject to review)
• Partial Refund Eligibility:
• Cancellation with 7-13 days' notice for standard services (50% refund)
• Cancellation with 14-29 days' notice for bridal services (50% refund)
• Service completed but client experienced reasonable dissatisfaction that could not be remedied at the time of service (case-by-case basis)
• No Refund Eligibility:
• Cancellation with less than 7 days' notice for standard services
• Cancellation with less than 14 days' notice for bridal services
• No-show for scheduled appointment
• Client arrived more than 15 minutes late, resulting in abbreviated service
• Dissatisfaction due to client's change of preference after service completion

2.3 Exceptional Circumstances

We understand that unforeseen events may occur. Full or partial refunds may be considered in the following exceptional circumstances, even with short notice:

• Medical emergencies (documentation may be required)
• Bereavement
• Severe adverse weather conditions
• Other force majeure events

These situations will be evaluated on a case-by-case basis with sensitivity to the client's circumstances.

3. Refund Processing Timeframes

3.1 Standard Processing Times

Once a refund has been approved, you can expect the following processing times:

• Credit/Debit Card Refunds: 3-10 business days to appear in your account, depending on your card issuer's policies
• Bank Transfer Refunds: 3-5 business days
• PayPal Refunds: 1-3 business days

3.2 Refund Method

Refunds will be issued using the same payment method used for the original transaction whenever possible. If this is not possible, we will work with you to arrange an alternative refund method.

3.3 Service Credits

In some cases, we may offer service credits in lieu of monetary refunds. These credits:

• Are valid for 12 months from the date of issue
• Can be used for any service offered by Data Nexus Hub
• Are non-transferable unless explicitly approved
• Cannot be exchanged for cash

Service credits may be offered at a higher value than the monetary refund to compensate for any inconvenience.

4. Refund Request Procedure

4.1 How to Submit a Refund Request

To request a refund, please follow these steps:

1. Contact Us Promptly: Notify us as soon as possible about your need for cancellation or your dissatisfaction with a service.
2. Submit Your Request: Refund requests should be submitted in one of the following ways:
   • Email: [email protected]
   • Phone: +44 674 284 3806
   • In-person: At our studio location during business hours
   • Online form: Available in the "My Account" section of our website (for registered users)
3. Provide Information: Include the following details in your request:
   • Your full name
   • Date and type of service
   • Booking reference number (if available)
   • Reason for the refund request
   • Any relevant supporting documentation (for exceptional circumstances)

4.2 Refund Review Process

Once we receive your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Review your request based on the eligibility criteria outlined in this policy
3. Contact you if additional information is needed
4. Provide a decision regarding your refund within 5 business days of receiving all necessary information

4.3 Dispute Resolution

If you are not satisfied with the decision regarding your refund request, you may appeal by:

1. Submitting a written appeal to [email protected]
2. Including any additional information or evidence that may support your case

Appeal decisions will be made by senior management and communicated within 10 business days.

5. Exclusions and Limitations

5.1 Service Exclusions

The following services have specific refund policies that differ from our standard policy:

• Bridal Trials: Bridal makeup trials are essential for ensuring satisfaction on your wedding day. These are charged separately and are non-refundable, as they involve significant preparation and artist time.
• Group Bookings: For groups of 4 or more, we require a 50% non-refundable deposit due to the significant scheduling commitment.
• Special Promotions: Services purchased as part of special promotions or at discounted rates may have limited or no refund eligibility, as specified at the time of purchase.
• Product Purchases: Makeup products purchased from our studio have a separate return policy. Unopened products may be returned within 14 days with proof of purchase. Opened or used products cannot be returned for hygiene reasons.

5.2 Limitation of Liability

While we strive for complete client satisfaction, our refund liability is limited to the amount paid for the specific service in question. We do not provide compensation for:

• Incidental or consequential damages
• Transportation costs
• Costs associated with alternative services secured elsewhere
• Emotional distress or dissatisfaction with results that meet professional standards but do not match subjective expectations

6. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact us using the information below:

We aim to handle all refund requests fairly and promptly. Your satisfaction is important to us, and we appreciate your business.

Last Updated: June 15, 2024

This refund policy is subject to change. Any modifications will be posted on our website, and the "Last Updated" date will be revised accordingly.